Effective November 26, 2024

Last Updated: November 26, 2024

Telelung Specialists (“Telelung Specialists,” “we,” “us” or “our”) is committed to respecting your privacy and protecting your Personal Data and other sensitive information in connection with your use and access of the Telelung Specialist website, including any or our associated websites, mobile applications, communication types made available to you by us (“Website”).

This Telelung Privacy Policy (“Privacy Policy”) will tell you how Telelung collects, stores, uses, shares, and processes the Personal Data and other sensitive information we collect about you (“User” or “you”) through your access and use of the Website and Services offered through your use and access of the Website. Telelung Specialist’s Terms of Service, including the definition of “Services” is incorporated herein by reference.

By accessing or using our Website and Services (as defined below), you acknowledge that you have read and agree to this Privacy Policy, and that you consent to our collection, use, and sharing of your Information as described herein.

This Privacy Policy does not cover the practices of third parties and/or companies that Telelung Specialist does not own or control or people we do not manage. This Privacy Policy describes how Telelung Specialist may use and disclose your Protected Health Information (as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and HIPAA Privacy Rule). If you do not agree to those terms, which are available here, you should not access or use the Website or use the Services.

What Information Do We Collect?

In order to access and use the Website, you may be required to submit or provide us with the following information, or such information may be collected from the use of cookies on our website (collectively “Information”):

• Personal and Contact Information: We collect information by which you may be personally identified, such as your name, email and postal address, telephone number, driver’s license or other government-issued identification card number, date of birth, health insurance information, credit or debit card (for payment purposes only), images, photos, or videos of you, your medical history, your race or ethnicity, and other health information when you provide it to us to contact you or during your enrollment in our offered programs (“Personal Data”).

• Cookies and the like: We may collect non-personally identifiable Information such as your IP address, pages visited, time spent on the website, type of browser and device, language and date of access, traffic data and logs, error information, clickstream data, and other communication data and the resources that you use on the Website for the purpose of identification and better navigation of the Website.

• Subscription Updates and General Inquiries: We collect your name, email address, mailing address, telephone number, and other contact details.

SMS Terms and Conditions

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.

Consent for SMS Communication
Information obtained as part of the SMS consent process will not be shared with third parties.

Types of SMS Communications
If you have consented to receive text messages from Telelung, you may receive text messages related to the following examples:

• “Hi there! Telelung Specialist can send you updates and reminders via text about your upcoming clinic visit. Would you like to opt in? Reply YES to receive messages. You can reply HELP for support or STOP to opt-out anytime. Msg & data rates may apply. Msg frequency varies.”
• “If you have any questions or concerns, please contact Telelung Specialist: call us at 201-844-9062, reply to this SMS, email us at info@telelung.com, or reach out via your patient portal. Reply HELP for support or STOP to opt-out of text messages. Msg & data rates may apply. Msg frequency varies.”

Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP”
 For assistance, text “HELP” or visit our [Privacy Policy URL] and [Terms of Service URL]

Categories of Sources of Personal Data

We may collect Personal Data about you from the following categories of sources:

How Do We Use Your Information?

We use your Information to contact you when you give us your consent to do so. We also use your Information for the following purposes:

• Providing, Customizing and Improving the Services.

• Creating and managing your account or other user profiles.

• Processing orders or other transactions; billing.

• Providing you with the products, services, or information you request.

• Meeting or fulfilling the reason you provided the information to us.

• Providing support and assistance for the Website and Services.

• Improving the Website and Services, including testing, research, internal analytics, and product development.

• Personalizing the Website and Services, website content, and communications based on your preferences.

• Sending emails and other communications according to your preferences or that display content that we think will interest you.

• To monitor, improve and administer the Telelung Specialist Sites and the Website and Services provided on the Telelung Specialist Sites:

• Informing you of significant changes to this Privacy Policy.

• Marketing and selling the Website and Services.

• Showing you advertisements, including interest-based or online behavioral advertising.

• Corresponding with you including, responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Services.

• To detect and prevent fraud and to comply with and enforce our legal requirements, including but not limited to protecting the rights, property, or safety of you, Telelung Specialist, or another party; ensuring compliance with our Terms of Use; resolving disputes. .

• Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable federal and state data privacy laws and regulations.

Who Do We Share Your Information With?

We do not share, sell, or otherwise disclose your Personal Data or Information other than to those outlined in this Privacy Policy. Moreover, we do not share your information with any third parties for marketing purposes. However, we may disclose aggregated information about our users and information that does not identify any individual without restriction. We do disclose your Information to certain third parties, including:

• Our affiliates, associates, and partners, which are bound to the terms of this Privacy Policy.

• Any alliance partners with whom we partner with to offer certain products and Services we may have and who are identified on the Telelung Specialist Websites. We share your Personal Data as needed for them to comply with their legal obligations with respect to those services and to understand how to effectively market and improve those Services. Our alliance partners are bound by a duty of confidentiality to Telelung Specialist.

• Our Service Providers, which are contractually obligated to provide services on our behalf in a manner consistent with this Privacy Policy. Our Service Providers include:

  • Vendors and suppliers that provide us with hosting, technology, services, and/or content related to better operation and maintenance of the Telelung Specialist Websites.

  • Our attorneys and auditors.

  • Security and fraud prevention consultants.

  • Support and customer services vendors.

  • Payment processors. Our payment processing partner Stripe Inc (“Stripe”) collects your voluntarily provided payment card information necessary to process your payment. Please see Stripe’s terms of service and privacy policy for information on its use and storage of your Personal Data.

  • Vendors that provide analytics and research services.

  • Advertising partners who help us market our services and provide you with other offers that may be of interest to you.

  • Analytic partners who provide analytics on web traffic or usage of the Website and Services.

  • Third parties you authorize, access, or authenticate including social media services.

  • To another third party as part of a merger, acquisition, or other sale or transfer of Telelung Specialist and/or any of its affiliates to such other party.

  • To third parties in order to comply with our legal obligations or enforce our rights.

  • To other third parties in other circumstances where you provide your consent.

Please note that we may need to disclose your Personal Data and Information if we are required to do so by law, regulation or legal or administrative process, to exercise and protect the legal rights of  Telelung Specialist or its personnel and representatives, and to investigate, prevent or respond to suspected illicit activities, including fraud and threats of harm to individuals.

Tracking Tools, Advertising and Opt-Out

The Website and Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Website and Services, analyze trends, learn about our user base and operate and improve our Website and Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone, or similar device when you use that device to access our Website and Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your devices. Because of our use of Cookies, the Website and Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

• Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Website and Services. Disabling these Cookies may make certain features and services unavailable.

• Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Website and Services, maintain your preferences over time, and recognize you when you return to our Website and Services. These Cookies help us personalize our content for you and remember your preferences (for example, your choice of language or region).

• Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Website and Services. They do this by collecting information about the number of visitors to the Website and Services, what pages visitors view on our Website and Services, and how long visitors are viewing pages on the Website and Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns to help us improve our campaigns and the Website and Services’ content for those who engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Website and Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies.

• Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.

You can decide whether or not to accept Cookies through the “CookieBot” that appears each time you access the Website, or your internet browser’s settings, most of which have an option for turning off the Cookie feature, and which will prevent your browser from accepting new Cookies, as well.

Information about Interest-Based Advertisements

We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors, and research firms, to serve advertisements through the Website and Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you or derived from the usage patterns of particular users on the Website and Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Website and Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Website and Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research, and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

Social Media

Telelung Specialist may provide the option for individuals to participate in polling, messaging, and posting activities, including through social media channels. Telelung Specialist is not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Data you disclose to other organizations through or in connection with our social media pages. Additionally, Telelung Specialist may monitor social media channels for mentions of our brand, competitors, and products, which gives Telelung Specialist an opportunity to track, analyze, and respond to conversations about us on social media.

Third Party Sites

The Telelung Specialist Website and Services may feature links to third-party websites (“Third-Party Site(s)”). These Third-Party Sites are not owned or controlled by us, and we are not responsible for the privacy practices of such Third-Party Sites. We encourage you to be aware when you leave the Telelung Specialist Website. If you choose to link to a Third-Party Site, you should read the privacy policy, statement, or policy of that website to understand how that Third-Party Site collects and uses Personal Data. This Privacy Policy does not apply to any information collected by Third-Party Sites.

How Long Do We Retain Your Personal Data?

We intend to keep your Personal Data and Information accurate and up-to-date and retain it for the period necessary to fulfill the legitimate business purposes or uses outlined in this Privacy Policy (i.e., as long as you have an open account with us or as otherwise necessary to provide you with our Services), unless a longer retention period is required or allowed by applicable data protection law or regulation or to otherwise fulfill a legal obligation. In addition, Information about you may be retained for a longer period of time to resolve disputes or collect fees owed to us, or as otherwise advisable, permitted, or required by applicable law, rule, or regulation. Precisely how long we need to keep your Personal Data and Information depends on the purpose for which we collect it, and therefore there is no standard retention period. Thus, the retention period may vary depending on the circumstances. For other legal reasons, e.g., in the context of legal claims, we may need to hold Personal Data and Information beyond the term required to meet the defined purpose for which they were collected in the first place. However, in these cases, we will no longer actively process the Personal Data for the originally specified purpose. We also retain Information in an anonymous, deidentified form which would not identify you personally for archival and research purposes. In general, we do not retain the Information collected on the Telelung Specialist website for longer than five (5) years unless we have a need to retain it for legal or regulatory purposes.

How Do We Protect Your Personal Data?

Telelung Specialist maintains a comprehensive data security program, including commercially reasonable administrative, physical, and technological security measures, to protect your Personal Data and Information and to guard against unauthorized access to your Personal Data and Information or against the unauthorized alteration, disclosure, destruction, and/or loss of such data. In deciding what level of security is appropriate, Telelung Specialist will take into account the nature of the Personal Data and Information in question and the harm that might result from its unauthorized use, disclosure, or loss.

Although we take reasonable precautions to protect the Information and Personal Data we collect on the Telelung Specialist Website and Services and store in our databases, no data transmission over the Internet can be guaranteed to be 100% secure.

Children

The Telelung Specialist Websites and Services are not directed to children under the age of eighteen (18), and we request that these individuals not provide Personal Data through the Telelung Specialist Websites. The Telelung Specialist Websites, its content, and its services are intended for individuals over the age of 18, without exception. The Telelung Specialist Websites are not directed to, nor do we knowingly collect information from, children under the age of 18. If we actually know that a user under the age of 18 has volunteered Personal Data on the Telelung Specialist Websites, we will delete such information from our records. If you become aware that your child or any child under your care has provided us with Personal Data, please contact us at the contact information listed below.

What Are Your Rights?

• Right to Access Your Information: You have the right to request a copy of the Personal Data Telelung Specialist has collected about you. This includes the categories of data, sources, purposes of collection, and third-party disclosures.

• Right to Correct or Delete Your Information: You have the right to request that Telelung Specialist correct any inaccurate or incomplete data we hold about you. You also have the right to request that we delete your Personal Data under certain circumstances, such as if you withdraw your consent or if we no longer have a legitimate reason to retain it.

• Right to Opt-Out of Data Sharing: You have the right to opt-out of the sale of your Personal Data to third parties. We do not currently sell Personal Data, but this option is available for future changes.

• Right to File a Complaint: You have the right to file a complaint with the New Jersey Attorney General’s Office or other state’s agency if you believe Telelung Specialist has violated your privacy rights.

Please note that Telelung Specialist may not be required to fulfill your requests in certain circumstances. These include instances where we must retain or restrict access to Personal Data in order to preserve scientific integrity, as your Personal Data must be managed in specific ways in order for the information to be reliable and accurate and to meet regulatory obligations of Telelung Specialist and its affiliates.

For your safety, whenever a request is made to exercise your rights, Telelung Specialist may request some information and/or additional documents so that we can prove your identity, seeking to prevent fraud. We do this to ensure your safety and privacy.

To exercise the rights described above, to file a concern or complaint, or to opt-out of particular programs, please contact our Privacy Officer at info@telelung.com or by calling 201-844-9062.

Special Notice Regarding International Personal Data Laws

Telelung Specialist is a US-based limited liability company, with an office in East Windsor, New Jersey. Telelung Specialist does not transact business outside the United States and its Territories and thus does not gather, store or process Personal Data from ex-US citizens. Telelung Specialist uses web servers and stores data in the United States. We may transfer your Personal Data to our service providers and others located in the United States for the purposes described in this Privacy Policy. However, it is acknowledged that this Website may be accessed by individuals residing outside the United States and its Territories and different countries have different privacy laws and requirements, and some provide less or more stringent legal protection for your Personal Data than others. Please know, however, that no matter where your Personal Data is collected or processed, if it was collected through a Telelung Specialist Website, we will ensure that it is protected by the terms of this Privacy Policy and any privacy Policies or click-through agreements that apply to you.

Your Privacy Rights

Telelung Specialist has collected the following categories of Personal Data from consumers within the last twelve (12) months:

• Contact Information (name, email, and postal address)

• Online Identifiers (IP address, cookie IDs)

• Demographic Information (age, race, gender)

• Internet Activity Information

• Audio Information (voicemail and other call recordings)

Updates to This Privacy Policy and Contacting Us

We may amend this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on the Telelung Specialist Websites. Should these amendments materially relate to any consents you may have given, Telelung Specialist will contact you in order to obtain your consent to any change in the use of your Personal Data.

If you have any questions or concerns about this Privacy Policy or our use of your Personal Data and Information, please email us at info@telelung.com.